Diamond Painting FAQs

General FAQs

Yes, you can use Visa, Mastercard or American Express credit cards.

My internet connection dropped. Can I continue my shopping?

Yes, absolutely. All carts are being saved for a week. Therefore, we will send a gentle reminder to your email address about your abandoned cart.

I couldn't finish my payment: something went wrong. What should I do?

First of all, check if you’re using Visa, Mastercard or American Express credit card. Secondly, make sure that your balance is correct. If you still have any troubles with the payment process, please don’t hesitate to contact our friendly support team.

Can I use the payment method cash on delivery (COD)?

No, we do not have this option. Our site is 100% safe and qualified by Stripe, so you can use a card without any worries. You can also always request a refund if something went wrong with your shipment.

Orders and shipping

When can I expect delivery of my order?

After placing an order, the manufacturer will process it within 3-4 business days. You will receive a tracking number to monitor your order’s progress and can expect delivery in approximately 14 working days. For more information on our shipping procedures, please visit our website’s Shipping Policy page.

Is my country on the shipping list?

We offer delivery services to a wide range of European and North American countries including
Australia, Austria, Belgium, Britain, Bulgaria, Czech Republic, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Luxembourg, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Kingdom, United States.

Discounts

My discount hasn't been applied. What should I do to get it?

All promotion codes advertised on our social networks or website are guaranteed to be fully valid. If you encounter any issues with their functionality, we kindly request that you notify us so that we can ensure you receive the benefits promised to you.