Refund Policy
RETURN & REFUND POLICY
We’d like you to know if you’re not entirely satisfied with your purchase, we’re here to help!
Feel free to contact us within 14 days of receiving your order if you encounter any issues, whether it be damage or other concerns, and we will make sure to address and resolve the issue promptly.
Please note that due to the COVID-19 outbreak, we are currently unable to accept returns or exchanges.
Instead of returning the item, kindly let us know what concerns you have and our team will thoroughly investigate the matter and offer a suitable solution for you.
Reasons for Order Reshipment or Refund:
- Delivery terms and deadlines violated significantly (does not include local customs retentions or local post mistakes)
- Product does not meet the declared characteristics
- Some items arrived damaged/are missing
With that being said, when addressing the issue to our customer support by email: [email protected]
Please provide images of the product that led you to inquire about our “Refund & Return” policy.
Rest assured, we are committed to ensuring your satisfaction in any case.
