Have gone back and forth with a generic email address and never provided a customer service phone number for 4 months and still not received my order. Starting to think this is a scam.
i ordered this diamond painting and was quite nervous and anxious if this company was legit. i wasn’t sure if i had just thrown the cost of this painting down the drain. what a relief when the diamond painting arrived in great shape. i looked over the packaging upon arrival and the only thing that disappointed me was that most of the diamond drills were in tiny little plastic bags. i always put my drills of the painting i am working on in small plastic vials and these bags are a real pain in the butt to open and pour into the vials. well, three days ago i started preparing to set up to begin work on the pirate ship and i was absolutely floored when i saw that these tiny bags had the symbol and the color number on the bag but not what i consider to be the most important number, the item number. all my vials are numbered 1-60 and it was quite a chore to have to take each bag, hunt down the color number and then find it on the graph and then transfer the number to my vials. i have been working on this now for a couple of days and i am quite happy with the quality of the canvas and the drills. i would order from this company again but at least i will be prepared if the drills in another painting come in the same manner as this painting.
