Q1: Can I pay with a credit card?

A1: Yes, you can use Visa, Mastercard or American Express credit cards.

Q2: My internet connection dropped. Can I continue my shopping?

A2: Yes, absolutely. All carts are being saved for a week. Therefore, we will send a gentle reminder to your email address about your abandoned cart.

Q3: I couldn't finish my payment: something went wrong. What should I do? 

A3: First of all, check if you're using Visa, Mastercard or American Express credit card. Secondly, make sure that your balance is correct. If you still have any troubles with the payment process, please don't hesitate to contact our friendly support team.

Q4: Can I use the payment method cash on delivery (COD)? 

A4: No, we do not have this option. Our site is 100% safe and qualified by Stripe, so you can use a card without any worries. You can also always request a refund if something went wrong with your shipment.

Q5: When will I be able to receive my order? 

A5: After order has been placed, it takes 3-4 working days to handle by the manufacture. You get tracking number and the order will be despatched. After that, it takes on average 14 working days to be delivered. You will receive a tracking number to track your order. Check out our Shipping Policy page to read more.

Q6: My discount hasn't been applied. What should I do to get it? 

A6: All promotion codes which are promised to you on our social networks or site should be 100% applicable. If you've noticed that something hasn't worked, please inform us and we will make sure that you've got what you've been promised.   

Q7: Is my country on the shipping list? 

A7: We deliver in most European and North-American countries:

Australia, Austria, Belgium, Britain, Bulgaria, Czech Republic, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Luxembourg, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Kingdom, United States.

Read our shipping policy for more information.